Whether you are stopping your own inner monologue, or taking a meeting to a quiet place – interruptions happen. Left unchecked they can derail a conversation. The key to stopping the cycle of interruption is to take ownership of the situation to keep things on track. Your leadership is critical to taking a difficult interruption and turning it into an opportunity to build rapport. This is because a sale is the byproduct of understanding, and understanding only happens when people feel they were truly heard by another person. Your mission, regardless of your industry – is to create the best environment for open and honest communication by building trust and rapport.
Acknowledgment Defuses Interruption
The variables are many, however common elements of interruption will take place during most conversations. How you plan for, and respond to these types of personal and situational interruptions will set you apart for the right reasons.
Summary: To use an interruption as a chance to build rapport, you must acknowledge it right away.
With any type of interruption, address it quickly. Consider the examples here, and seek to create your own phrases that include these two elements:
Phoenix R. Cavalier
Founder, Verus Creative
Verus Creative is focused one thing; helping organizations make important decisions about creative aspects of business. Whether the goal is to define a brand message, align a sales strategy, or improve processes to drive revenue, Verus Creative can help. Creativity is what makes every great idea durable enough to survive even the harshest criticism. It's not something we tame or harness. We simply find out which path will best honor the original spark of an idea.